Effective Date: August 18, 2018
Last Updated: August 18, 2026
This Refund & Cancellation Policy explains how refunds and cancellations are handled for subscriptions, digital content, and paid interactions provided on Dream Logistics ( staxus.com ). Because the Platform offers instant-access, age-restricted digital services, refund eligibility is limited.
1. Age and Eligibility Requirements
To use the Platform, users must:
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Be 18 years of age or older (or the age of majority in their region), and
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Agree to our Terms of Service and verify their eligibility.
2. Subscription Cancellations
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Users may cancel a subscription at any time through their Account Settings.
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Cancellation stops future billing, but:
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Access remains active until the end of the already-paid term.
3. Refunds
A refund may be issued if:
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A technical error on our platform prevented access to paid content,
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The same subscription was billed multiple times due to a platform error, or
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Fraudulent or unauthorized activity is confirmed through our verification process.
5. Chargebacks & Fraud Prevention
Unauthorized chargebacks may result in:
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Suspension or termination of the user’s account,
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Loss of access to purchased content,
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Collection and/or legal action if fraud is suspected.
If you believe a charge is incorrect, please contact us first so we can resolve the issue quickly.
6. Technical Issues
If users experience technical issues:
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We may request diagnostic information to verify and resolve the problem.
7. How to Request Refund Assistance
Users may contact our support team at support@staxus.com with:
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Full name
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Account email
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Transaction ID
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Date of purchase
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Description of the issue
We typically respond within 2 business days.
8. Policy Updates
We may update this Refund & Cancellation Policy at any time. Updates take effect immediately when posted.
